Returns & Refunds
Last updated: 30 July 2026
We hope you are happy with your purchase from Marty Mone Music. This policy explains how cancellations, returns, exchanges and refunds are handled.
Nothing in this policy affects your statutory rights under Irish or applicable EU consumer law.
Cancelling an order for physical goods
For most physical products purchased online, you may cancel your order within 14 days of receiving it, without giving a reason.
To cancel, email alison@martymonemusic.com within this 14-day period. Include your name, order number and the product you wish to return.
After notifying us, you must return the product within a further 14 days.
Returning a product
Please contact us before sending a return. We will provide the appropriate return address and instructions.
Unless the product is faulty, damaged or incorrect, you are responsible for:
- The cost of returning it.
- Packaging it securely.
- Obtaining proof of postage.
We cannot accept responsibility for returned products lost or damaged in transit.
Products should be returned unused and in their original condition, with labels and packaging where reasonably possible. You may inspect a product as you would in a physical shop, but we may reduce the refund if it has been handled beyond what is reasonably necessary to inspect it.
Products that cannot normally be returned
Change-of-mind returns may not be accepted for:
- Personalised or custom-made products.
- Sealed audio, video or software products once unsealed.
- Products unsuitable for return for health or hygiene reasons once unsealed.
- Digital downloads after access or downloading has begun, as explained below.
- Any other products excluded from cancellation rights by law.
These exclusions do not affect your rights if a product is faulty, damaged, incorrect or not as described.
Exchanges
If you require a different size or product, contact us at alison@martymonemusic.com.
Exchanges are subject to availability. Where a direct exchange is unavailable, we may ask you to return the original product for a refund and place a new order.
Customers are normally responsible for return postage for change-of-mind exchanges.
Faulty, damaged or incorrect products
If your order arrives faulty, damaged or incorrect, contact us as soon as possible at alison@martymonemusic.com.
Please include:
- Your name and order number.
- A description of the problem.
- Photographs of the product and packaging, where relevant.
Where a product does not conform to the contract, you may be entitled to a repair, replacement, price reduction or refund under consumer law.
Where we confirm that the product is faulty, damaged or incorrect, we will cover reasonable return costs where applicable.
Refunds
We will notify you when your return has been received and inspected.
Approved refunds will be issued to the original payment method. We will normally process a refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.
Your bank or payment provider may require additional time to place the funds in your account.
Where legally required, the original standard delivery charge will also be refunded. Additional costs arising from choosing a delivery method more expensive than our standard option are not normally refundable.
Digital downloads
Digital products are supplied electronically.
Before immediate delivery begins, customers may be asked to expressly consent to receiving the digital content during the 14-day cancellation period and acknowledge that the right to cancel will be lost once downloading or access begins.
Once a digital product has been downloaded or accessed following this consent, it is not normally eligible for a change-of-mind refund.
This does not affect your rights where digital content is:
- Faulty or corrupted.
- Inaccessible because of a problem with the supplied file.
- Not as described.
- Otherwise not in conformity with the purchase contract.
If you experience a problem with a digital product, contact alison@martymonemusic.com with your order number and details of the issue.
Orders returned due to an incorrect address
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because the address supplied was incorrect or incomplete, additional delivery charges may apply before it can be resent. Original delivery charges may not be refundable in these circumstances.
Cancelling before dispatch
If you wish to cancel or change an order before it has been dispatched, contact us as quickly as possible. We will try to accommodate the request, but we cannot guarantee changes once processing has begun.
How to request a cancellation or return
Email:
Please provide:
- Your full name.
- Order number.
- Product being returned.
- Reason for the return, if the product is faulty, damaged or incorrect.
- Photographs where relevant.
Returns should not be sent until you have received the correct return instructions.