Shipping Information
Last updated: 30 July 2026
This page explains the delivery arrangements for physical products purchased from Marty Mone Music.
Digital products are delivered electronically and do not require shipping.
Delivery destinations
We currently deliver physical products to:
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Ireland
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Europe
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United States
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Canada
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Australia
If your country is unavailable during checkout, please contact us before placing an order.
Processing and dispatch
We aim to dispatch orders within 2–3 working days after payment has been successfully completed.
Orders placed during weekends, public holidays, busy promotional periods or around music releases may require additional processing time.
You will receive an email when your order has been dispatched.
Estimated delivery times
The following delivery times are estimates and begin after your order has been dispatched:
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Ireland: 2–4 working days
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Europe: 5–10 working days
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United States: 7–14 working days
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Canada: 7–14 working days
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Australia: 10–20 working days
These times are provided as guidance and are not guaranteed. International deliveries may take longer because of customs procedures, local postal services or circumstances outside our control.
Shipping charges
Shipping charges are calculated according to the destination, package weight and available delivery service.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Tracking
Physical orders are normally sent using a tracked delivery service where available.
When tracking information is provided by the delivery service, it will be included in your dispatch confirmation email. Please allow some time after dispatch for the tracking information to become active.
Customs duties and import charges
Orders delivered outside the European Union may be subject to customs duties, import taxes or handling charges imposed by the destination country.
These charges are not included in the product price or shipping fee and are the customer’s responsibility.
Marty Mone Music does not control these charges and cannot predict their amount. Customers should contact their local customs authority if they require further information before ordering.
Customs procedures may also cause delivery delays.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact us as quickly as possible if you notice an error. We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has been processed.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before it can be sent again.
Delayed orders
Delivery estimates are not guaranteed, and delays may occasionally occur because of postal services, couriers, customs, adverse weather, public holidays or other circumstances outside our reasonable control.
If your order has not arrived within the expected delivery period, please:
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Check the tracking information supplied with your dispatch email.
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Check that the delivery address on your order is correct.
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Contact us at alison@martymonemusic.com with your name and order number.
We will assist with checking the shipment where possible.
Lost or damaged orders
If your order arrives damaged, or you believe it has been lost during delivery, contact us at alison@martymonemusic.com as soon as reasonably possible.
Please provide:
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Your name.
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Your order number.
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A description of the issue.
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Photographs of the product and packaging if the order arrived damaged.
We will investigate the issue with the delivery provider and arrange an appropriate solution in accordance with your consumer rights.
Digital products
Digital products are delivered electronically to the email address supplied with the order. No physical item will be posted unless the product description expressly states otherwise.
Digital products are not subject to shipping charges.
If you do not receive your download email, check your spam or junk folder before contacting alison@martymonemusic.com.
Contact
For questions concerning shipping or an existing order, contact:
Marty Mone Music
Email: alison@martymonemusic.com
Telephone: +353 86 8012969