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Last updated: 30 July 2026

We hope you are happy with your purchase from Marty Mone Music. This policy explains how cancellations, returns, exchanges and refunds are handled.

Nothing in this policy affects your statutory rights under Irish or applicable EU consumer law.

Cancelling an order for physical goods

For most physical products purchased online, you may cancel your order within 14 days of receiving it, without giving a reason.

To cancel, email alison@martymonemusic.com within this 14-day period. Include your name, order number and the product you wish to return.

After notifying us, you must return the product within a further 14 days.

Returning a product

Please contact us before sending a return. We will provide the appropriate return address and instructions.

Unless the product is faulty, damaged or incorrect, you are responsible for:

• The cost of returning it.
• Packaging it securely.
• Obtaining proof of postage.

We cannot accept responsibility for returned products lost or damaged in transit.

Products should be returned unused and in their original condition, with labels and packaging where reasonably possible. You may inspect a product as you would in a physical shop, but we may reduce the refund if it has been handled beyond what is reasonably necessary to inspect it.

Products that cannot normally be returned

Change-of-mind returns may not be accepted for:

• Personalised or custom-made products.
• Sealed audio, video or software products once unsealed.
• Products unsuitable for return for health or hygiene reasons once unsealed.
• Digital downloads after access or downloading has begun, as explained below.
• Any other products excluded from cancellation rights by law.

These exclusions do not affect your rights if a product is faulty, damaged, incorrect or not as described.

Exchanges

If you require a different size or product, contact us at alison@martymonemusic.com.

Exchanges are subject to availability. Where a direct exchange is unavailable, we may ask you to return the original product for a refund and place a new order.

Customers are normally responsible for return postage for change-of-mind exchanges.

Faulty, damaged or incorrect products

If your order arrives faulty, damaged or incorrect, contact us as soon as possible at alison@martymonemusic.com.

Please include:

• Your name and order number.
• A description of the problem.
• Photographs of the product and packaging, where relevant.

Where a product does not conform to the contract, you may be entitled to a repair, replacement, price reduction or refund under consumer law.

Where we confirm that the product is faulty, damaged or incorrect, we will cover reasonable return costs where applicable.

Refunds

We will notify you when your return has been received and inspected.

Approved refunds will be issued to the original payment method. We will normally process a refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may require additional time to place the funds in your account.

Where legally required, the original standard delivery charge will also be refunded. Additional costs arising from choosing a delivery method more expensive than our standard option are not normally refundable.

Digital downloads

Digital products are supplied electronically.

Before immediate delivery begins, customers may be asked to expressly consent to receiving the digital content during the 14-day cancellation period and acknowledge that the right to cancel will be lost once downloading or access begins.

Once a digital product has been downloaded or accessed following this consent, it is not normally eligible for a change-of-mind refund.

This does not affect your rights where digital content is:

• Faulty or corrupted.
• Inaccessible because of a problem with the supplied file.
• Not as described.
• Otherwise not in conformity with the purchase contract.

If you experience a problem with a digital product, contact alison@martymonemusic.com with your order number and details of the issue.

Orders returned due to an incorrect address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because the address supplied was incorrect or incomplete, additional delivery charges may apply before it can be resent. Original delivery charges may not be refundable in these circumstances.

Cancelling before dispatch

If you wish to cancel or change an order before it has been dispatched, contact us as quickly as possible. We will try to accommodate the request, but we cannot guarantee changes once processing has begun.

How to request a cancellation or return

Email:

alison@martymonemusic.com

Please provide:

• Your full name.
• Order number.
• Product being returned.
• Reason for the return, if the product is faulty, damaged or incorrect.
• Photographs where relevant.

Returns should not be sent until you have received the correct return instructions.

Last updated: 30 July 2026

This page explains the delivery arrangements for physical products purchased from Marty Mone Music.

Digital products are delivered electronically and do not require shipping.

Delivery destinations

We currently deliver physical products to:

• Ireland

• Europe

• United States

• Canada

• Australia

If your country is unavailable during checkout, please contact us before placing an order.

Processing and dispatch

We aim to dispatch orders within 2–3 working days after payment has been successfully completed.

Orders placed during weekends, public holidays, busy promotional periods or around music releases may require additional processing time.

You will receive an email when your order has been dispatched.

Estimated delivery times

The following delivery times are estimates and begin after your order has been dispatched:

• Ireland: 2–4 working days

• Europe: 5–10 working days

• United States: 7–14 working days

• Canada: 7–14 working days

• Australia: 10–20 working days

These times are provided as guidance and are not guaranteed. International deliveries may take longer because of customs procedures, local postal services or circumstances outside our control.

Shipping charges

Shipping charges are calculated according to the destination, package weight and available delivery service.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Tracking

Physical orders are normally sent using a tracked delivery service where available.

When tracking information is provided by the delivery service, it will be included in your dispatch confirmation email. Please allow some time after dispatch for the tracking information to become active.

Customs duties and import charges

Orders delivered outside the European Union may be subject to customs duties, import taxes or handling charges imposed by the destination country.

These charges are not included in the product price or shipping fee and are the customer’s responsibility.

Marty Mone Music does not control these charges and cannot predict their amount. Customers should contact their local customs authority if they require further information before ordering.

Customs procedures may also cause delivery delays.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us as quickly as possible if you notice an error. We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has been processed.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before it can be sent again.

Delayed orders

Delivery estimates are not guaranteed, and delays may occasionally occur because of postal services, couriers, customs, adverse weather, public holidays or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please:

1. Check the tracking information supplied with your dispatch email.

2. Check that the delivery address on your order is correct.

3. Contact us at alison@martymonemusic.com with your name and order number.

We will assist with checking the shipment where possible.

Lost or damaged orders

If your order arrives damaged, or you believe it has been lost during delivery, contact us at alison@martymonemusic.com as soon as reasonably possible.

Please provide:

• Your name.

• Your order number.

• A description of the issue.

• Photographs of the product and packaging if the order arrived damaged.

We will investigate the issue with the delivery provider and arrange an appropriate solution in accordance with your consumer rights.

Digital products

Digital products are delivered electronically to the email address supplied with the order. No physical item will be posted unless the product description expressly states otherwise.

Digital products are not subject to shipping charges.

If you do not receive your download email, check your spam or junk folder before contacting alison@martymonemusic.com.

Contact

For questions concerning shipping or an existing order, contact:

Marty Mone Music
Email: alison@martymonemusic.com
Telephone: +353 86 8012969